After-sales
Service
A famous saying says,“The real promotion is
in the after-sales, but not in the pre-sales”.
In the strong competition of modern commercial
world, the after-sales service has become
one of the most important factors in evaluating
the image, reputation and competitiveness
of the products. In
order to let our users use our products
in a relieved mood, protect our users’ interests,
help them maintain the regular performance
of their equipment and the regular proceeding
of their production and operation, consolidate
and strengthen their trust in our products,
as well as maintain the reputation of our
products, our company established the AFTER-SALES
SERVICE DEPT. in particular for the following
services to the products sold.
We
have a deep understanding that users’ interests
are our own interests. Care for our users’anxiety
is our duty. We observe the rules for handling
the after-sales problems: Always care about
the after-sales using conditions of the
products; upon receiving from users any
reflection of product problems, at the first
time dispatch professionals to the site
for inspection, analysis, then quickly feedback
the matters to the manufacturer and cooperate
with them to find out the best solution,
finally, according to the practical situation
dispatch our experienced engineers and technicians
to the site for solving the problems.
As
the China Service Centre of TCM Corporation,
we have achieved praise from the manufacturer
and our users in our after-sales. With our
arrangement, the foreign manufacturers dispatch
their professionals to China every year
for provision of technical training and
seminar to our users, as well as site inspection
and solving problems or tough problems of
users’ facilities, we are providing free
maintenance services and technical consultation
within the guarantee period of the products
we sold.
Years’
experiences come with our remarkable achievement
in helping our users solve all sorts of
after-sales problems. We feel proud of this,
and this is where our self-confidence lies
in.
After
Service Hotline:
86-755-26817668
E-mail: [email protected]
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